Frequently Asked Questions

Find answers about BP Bedding products, OEM customization, samples, wholesale orders, production, shipping, quality control and after-sales service.

A. Products

1. What products does BP Bedding supply?

BP Bedding supplies mattresses, memory foam pillows, polyester pillows, feather and down pillows, mattress toppers, comforters, blankets, mattress protectors, sheet sets, cushions and automotive comfort products. We can also source and develop other customized home textile products based on your requirements.

2. Is BP Bedding a factory or a trading company?

BP Bedding is a bedding sourcing and export brand operated by Zhejiang Jiaocheng Import & Export Co., Ltd. We work with a stable network of long-term partner factories and coordinate product development, sampling, quality control, order follow-up, export documentation and shipment communication for international buyers.

3. Can we purchase different product categories in one order?

Yes. We can help buyers combine different bedding products in one order or shipment, subject to the MOQ and packaging requirements of each product. Please send us your product list and estimated quantities so that we can evaluate a suitable consolidation plan.

4. What product certifications can you provide?

Available certifications depend on the product, material and partner factory selected for the order. Please tell us your target market and required standards, such as OEKO-TEX, BSCI or other testing requirements. We will verify the available documents before confirming the order.

B. OEM & Customization

5. Do you provide OEM and ODM services?

Yes. We support OEM and ODM projects for bedding brands, wholesalers, distributors, retailers, hotels and online sellers. Both existing products and newly developed products can be discussed.

6. What parts of the product can be customized?

Customization options may include fabric, filling, foam density, firmness, size, color, quilting pattern, stitching, piping, logo, label and packaging. Available options depend on the product and order quantity.

7. Can you add our logo and private label?

Yes. We can support woven labels, printed labels, embroidered logos, heat-transfer logos, stickers, insert cards and other private-label solutions. Please provide your logo file and branding requirements for evaluation.

8. Can the packaging be customized?

Yes. Depending on the product, packaging options may include OPP bags, PVC bags, non-woven bags, vacuum packaging, roll packaging, color boxes, insert cards and shipping cartons. Customized packaging normally has its own MOQ.

9. What information do you need for a customized project?

Please provide the product type, reference pictures, dimensions, materials, filling, target quantity, packaging requirements, logo files, destination market and target price, if available. More complete information will help us prepare a more accurate quotation.

C. Samples & Orders

10. What is your minimum order quantity?

The MOQ varies according to the product, material, size and packaging method. Standard products and simple packaging generally have a lower MOQ, while customized colors, fabrics, molds and color boxes may require a higher MOQ. Please contact us for the MOQ of a specific product.

11. Can I order samples before placing a bulk order?

Yes. Samples are available for product evaluation and quality confirmation. Depending on the product, we can provide an existing sample or arrange a customized sample based on your specifications.

12. How long does sample development take?

Sample time depends on the product and customization requirements. Existing samples can usually be prepared faster, while customized samples require additional development time. We will confirm the estimated sample schedule before proceeding.

13. Who pays the sample and shipping costs?

For new customers, the sample cost and international shipping cost are normally paid by the customer. The exact charges depend on the product, sample quantity, package weight, destination and shipping method. We will provide the estimated sample and shipping costs for confirmation before arranging the sample.

14. What is the production lead time?

The standard production lead time is approximately 40 days after receiving the deposit and confirming all product, packaging and labeling details. The final lead time may vary depending on the product, order quantity and production schedule.

15. What payment methods do you accept?

Payment terms are confirmed according to the order value, product and cooperation status. Telegraphic transfer is commonly used for international orders. The exact deposit and balance payment arrangement will be stated in the proforma invoice.

D. Quotation & Shipping

16. What information is required for an accurate quotation?

Please provide the product name or picture, specifications, materials, dimensions, estimated quantity, packaging requirements, logo requirements and destination country. If you have a target price or reference product, you may also send it to us.

17. Which trade terms do you support?

FOB Shanghai is one of our commonly used trade terms. Other terms, such as CIF, can be discussed based on the destination, order details and shipping arrangement. The applicable trade term will be clearly stated in the quotation and proforma invoice.

18. Can you arrange international shipping?

Yes. We can coordinate sea freight, air freight or international courier delivery based on the shipment volume, destination and delivery requirements. Freight charges and destination import costs will be confirmed separately.

19. Can you provide shipping documents?

Yes. We can coordinate the preparation of standard export documents, such as the commercial invoice, packing list and bill of lading. Additional documents are subject to the product, destination country and agreed order requirements.

E. Quality Control & After-Sales

20. How do you control product quality?

We confirm product specifications and approved samples before production, follow up during production and arrange inspection before shipment. Inspection may include materials, dimensions, workmanship, appearance, packaging, labels, barcodes and carton markings according to the confirmed order requirements.

21. What happens if there is a quality problem?

Please contact us with the order number, product details, affected quantities, photos and videos. We will receive and process the issue within 24 hours and aim to provide a clear response and solution within 48 hours after reviewing the available evidence.

22. How quickly do you respond to inquiries?

We normally receive and process inquiries within 24 hours on business days. For detailed quotations or customized projects, additional time may be required to verify materials, production conditions, packaging and freight costs with the relevant partner factories.

Still Have Questions?

Tell us about your product, specifications, estimated quantity and destination market. Our team will review your requirements and help you prepare a suitable product and quotation plan.

Email: tristan@bpbedding.com
WhatsApp / Tel: +86-135-1128-2497